Winter Response Times & Triage Process

Data last verified:

Priority 1: Critical

2 - 6 Hours

Active interior water intrusion. Ceiling collapse risk. Electrical hazard.

Priority 2: Urgent

24 - 48 Hours

Severe ice dams without active leaks. Visible structural strain.

Priority 3: Standard

3 - 7 Days

Preventative snow removal. Routine inspections. Non-urgent assessments.

The Triage Workflow

During Maine winter storms, call volume spikes. We prioritize safety and property preservation.

  1. Intake: We verify address and access (is the driveway plowed?).
  2. Remote Assessment: We may ask for photos to determine equipment needs (steamer vs shovels).
  3. Dispatch: Teams are routed geographically to maximize stops per day.
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